Returns & Refunds

We want you to love your PEDRO purchase. If you are dissatisfied with the item(s), return it within 30 days of receiving your order.

1. Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached

2. A final inspection will be done to ensure all items are in their original condition before processing your returns

3. Returns that do not meet our policy will not be accepted and will be returned to you at your cost

4. If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP

Our return policy is only applicable to any item(s) purchased online and delivered in Hong Kong, within 30 days of receiving your order.

All returns are to be shipped to the address below:

PEDROSHOES.COM (RETURNS DEPT)
CHARLES & KEITH Group Headquarters
8 Tai Seng Link, Level 1 (via cargo bay)
Singapore 534158

We recommend you to opt for a shipment method that enables tracking. PEDROSHOES.com will not be responsible for the loss of a returned parcel.

If you didn’t receive a Return form or if your item(s) is defective or wrong, email us at customers@pedroshoes.com with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process.

For guest checkouts, kindly email our Customer Service team at customers@pedroshoes.com for assistance on creating a return or exchange request.

Option 1 SF Drop-off Points (Free)
Please ensure that the item(s) meet our returns condition before submitting a return request. You may drop off your return parcel at any of the S.F. Service Centers or S.F. Store Locations across Hong Kong.
1. Create Return Request   Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason. View our Returns Conditions below.	2. Pack Parcel   Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.	3. Send Your Items   Head to your nearest S.F. Express counter. You will be required to carry out a few steps in order to receive your QR Waybill sticker which is needed to fulfil a successful parcel drop-off.	You will be notified via email once your return(s) has been processed.

Option 1 SF Drop-off Points (Free)
Please ensure that the item(s) meet our returns condition before submitting a return request. You may drop off your return parcel at any of the S.F. Service Centers or S.F. Store Locations across Hong Kong.
1. Create Return Request   Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason. View our Returns Conditions below.
2. Pack Parcel   Once the return request is submitted, fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.
3. Send Your Items   Head to your nearest S.F. Express counter. You will be required to carry out a few steps in order to receive your QR Waybill sticker which is needed to fulfil a successful parcel drop-off.
You will be notified via email once your return(s) has been processed.

Option 2 Self Return
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request   Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "Self Return“. View our Returns Conditions below.	2. Pack Parcel   Fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.	3. Send Your Items   Send your item(s) to us with your Return Number via your preferred courier service provider. Please note that shipping fee will be borne by you.	You will be notified via email once your return(s) has been processed.

Option 2 Self Return
Please ensure that the item(s) meet our returns condition before submitting a return request.
1. Create Return Request   Log in to PEDROSHOES.COM to view your order details under My Purchases & Returns. Click on "Submit a Return Request". Select the item(s) you wish to return and state the reason, as well as return method "Self Return“. View our Returns Conditions below.
2. Pack Parcel   Fill in the return slip and attach it to the returned items. Please pack the item(s) in its original packaging.
3. Send Your Items   Send your item(s) to us with your Return Number via your preferred courier service provider. Please note that shipping fee will be borne by you.
You will be notified via email once your return(s) has been processed.

We are unable to provide exchange for online purchase. However you are able to submit a return request for refund. You may wish to place a new order to avoid missing out on stock availability.

It may take around 7 - 14 working days after receiving the return parcel at our Singapore headquarter. Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. The amount will be refunded back to your original mode of payment.

The exact refund period depends on the bank processing period for the refund to be completed.

To check on your return status, sign in to your account, head to My Account and select View Order Details. Your return status is reflected next to your Return Number.

Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to ship the item(s) back to you will be borne by you.

Before creating a return request, please take note of the following:

1. Ensure that the item(s) is brand new (in original condition, original packaging and with the original tags and invoice attached). Returns that do not meet our policy will not be accepted and will be returned to you at your cost.

2. Our returns and exchanges policies do not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. It also does not cover products used in a manner or for a purpose not reasonably contemplated by PEDROSHOES.COM, or previously modified in a manner not authorised by PEDROSHOES.COM.

3. We do not accept ineligible item(s) to be returned. Should ineligible item(s) be returned, we reserve the right to reject your return and the shipping charges to send the item(s) back to you will be borne by you.

4. For hygiene reasons, shoe-care products and socks are not permitted to returns and exchanges.

5. All returns will be refunded via your original mode of payment.

6. Only the value of the Authorised item(s) will be refunded. All shipping and handling charges are non-refundable.

7. It can take around 7 - 14 working days for the refund to be completed. Please note that refunds to your credit card will depend on the bank processing period.

8. PEDRO reserves all rights to inspect the condition of the item(s) before processing any returns or exchanges. PEDRO’s decisions on returns and exchanges are final.

9. Should there be any dispute in the amount for any return or exchange, refund will be based on merchandise value on sales order.

10. PEDRO makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose. Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Singapore.