Payment

We accept payment via:

- Credit/Debit Card: MasterCard, Visa, JCB and American Express

- Virtual Account (BCA, BNI, BRI, PERMATA, MANDIRI). Note: Kindly make payment within the next 24 hours to confirm your purchase.

- QRIS (Gopay). Note: Kindly make payment within the next 15 minutes to confirm your purchase.

We accept Indonesia Rupiah currency (IDR) only.

You will be charged in Indonesia Rupiah currency for all orders within Indonesia Online store.

PEDROSHOES.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc.

If the problem persists, contact your issuing bank or try an alternative mode of payment.

For further assistance, please contact us at Customer_care@ptkcg.co.id or on live chat.

Your issuing bank may impose small administrative charges for overseas usage. For further clarification, please contact your financial institution.

ll payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.

Online Security Fraud screening is PEDROSHOES.COM initiative as preventive measure against credit card and PayPal fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

PEDROSHOES.COM takes card holder security seriously and has an established online security process developed in line with best practices in the industry. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and PEDROSHOES.COM as the e-commerce merchant.

For your safety, PEDROSHOES.COM advises that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card number except for the first 6 and the last 4 digits.

In the event where the documents are submitted without covering of the sensitive information as suggested above, PEDROSHOES.COM will not be held responsible for any possible complications.

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read PEDRO’s Privacy Policy.

Online Security verification is ideally done for one-time verification purpose only. To ensure that you do not experience any delay to your order due to Online Security checks, we recommend you to use the same credit card for your future purchases.

Subjected to the date of your response to the Online Security email and the validity of the submitted documents, your orders may or may not experience delivery delays. Please note that once your documents have been verified as valid, we will process the order at the soonest.

Failure to respond to the Online Security verification email within the timeline given will result to automatic order cancellation and the amount will be refunded back to your original mode of payment.

PEDROSHOES.COM takes a number of steps to ensure that our website is safe for use from malicious activity and the transactions performed are secure.

All information input by you and transmitted to PEDROSHOES.COM is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than PEDROSHOES.COM. Further, we strongly advise all users to take certain steps to ensure the safety and security in your use of PEDROSHOES.COM. Some measures we recommend include:
• Avoid using a public computer or terminal to sign in to your account
• Create and use a password that is not easily guessed
• Keep your passwords private
• Change your password frequently
• Avoid using the same password for multiple purposes
• Avoid saving your password in the browser
• Clear your browser history, cookies, caches and saved passwords every time after using the browser
• Be wary of unsolicited emails and telephone contacts, such as those purported to be from PEDROSHOES.COM requesting you to update your account.

In the event that you receive an unsolicited email or telephone call from us, please call + (65) 6488 3688 or write in to Customer_care@ptkcg.co.id to verify that it is indeed from us.