Technical

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and contact our Customer Care team for further assistance.

If you are facing difficulty when accessing our website, you may try to clear your Cookies and Caches.

Cookies is a small file stored on your computer to improve the performance of the page and when our website updates, the outdated version may sometimes cause conflict. By clearing the Cookies and Caches and restarting your browser, the browser will refresh and the issue will likely be resolved.

We had included the steps to clear the few types of browser commonly used:

Safari

For Safari user, press the Home button to find Settings. Select Safari to find 'Clear History' and 'Clear Cookies and Data'.

Once completed, you may open up Safari again to access our website.

Chrome

For IOS User- Open up the Chrome App, you will find ‘Menu’ under the 3 lines icon option on the top left hand corner. Select 'Settings' to find 'Privacy' on the next screen. You will find ‘Cookies and Site data’ to clear.

For Android User- Open up the Chrome App, you will find ‘Menu’ under the 3 Dots icon option on the top right hand corner. Select 'Settings' to find 'Privacy' on the next screen. You will find ‘Cookies and Site data’ to clear.

Once you've done this, simply close and reopen Chrome again and go to our website.

Android

If you're using an Android device, open your browser to find Settings.

• If the setting is showing ‘Clear Data’, click in and select 'Clear All Cookie Data'
• If the setting is showing ‘Privacy and Security’, click in to find ‘Delete Browsing Data’, a pop up will appear and you may select ‘Cookies and Site Data’ and press the clear button.

If the operating system or browser is not listed above, please check out your browser’s support information online.

If similar issues still persist, please contact our Customer Care team with the following information:

1. The issues faced
2. Screenshots of the error messages
3. The web browser that you are using (E.g. Chrome, Firefox, Safari, Internet Explorer and etc)