PRIVACY POLICY

1. SECURITY INFORMATION POLICY

1.1 Purpose and Scope of Information Collection The website https://www.pedroshoes.com/vn does not sell, share, or exchange personal information collected on the website with any third party. The collected personal information will only be used for the company to provide products and services to customers. When you register to receive information, chat with staff, leave comments, or enter information for purchases on the website, the personal information collected by https://www.pedroshoes.com/vn includes: Full name, Address, Phone number, Email, etc. Additionally, service-related information such as Product name, Quantity, Delivery time, etc., may also be collected.

1.1.1 Use of Information The personal information collected will only be used by https://www.pedroshoes.com/vn internally and for one or more of the following purposes:

Customer support
Providing information related to services
Processing orders and providing services and information through our website upon your request
Sending information about new products, services, upcoming events, or job opportunities if you subscribe to email notifications.

1.2 Additionally, we will use the information you provide to assist in managing customer accounts, confirming and conducting financial transactions related to your online payments.

1.3 Information Retention Period For personal information, https://www.pedroshoes.com/vn will only delete this data if the customer requests it. Customers can make this request by emailing customers@pedroshoes.vn.

1.4 Individuals or Organizations that may Access Personal Information Entities that may access customer personal information fall into one of the following categories:
MaiSon Retail MANAGEMENT INTERNATIONAL Company

1.5 Partners with signed contracts performing a portion of the services for the Company. These partners will receive information according to the contract agreement (either in part or in full, depending on the contract terms) to support users in using the services provided by the Company.

1.6 Address of the Unit Collecting and Managing Personal Information MaiSon Retail MANAGEMENT INTERNATIONAL Company Address: 189 - 197 Duong Ba Trac, Ward 1, District 8, Ho Chi Minh City, Vietnam Email: customers@pedroshoes.vn Phone: 028 3936 9426 Website: https://www.pedroshoes.com/vn

1.7 Means and Tools for Users to Access and Edit Their Personal Data The website https://www.pedroshoes.com/vn does not collect customer information through the website. Personal information is collected via email for product purchase inquiries sent to our email: maison@maisonjsc.com, or phone calls for product purchase inquiries to hotline 1900 252 538 You can contact the email address and phone number above to request edits to your personal data on the website https://www.pedroshoes.com/vn.

1.8 Mechanism for Receiving and Resolving Consumer Complaints Regarding Misuse of Personal Information At https://www.pedroshoes.com/vn, protecting your personal information is crucial. You are assured that the information provided to us will be secure. The website https://www.pedroshoes.com/vn commits not to share, sell, or rent your personal information to anyone else. The website https://www.pedroshoes.com/vn pledges to use your information only in the following cases:

Improving service quality for customers
Resolving disputes and complaints

When required by legal authorities If you have any questions, concerns, or feedback related to the security policy of the website https://www.pedroshoes.com/vn and the misuse of personal information beyond the specified purpose or scope, please contact us via hotline 1900 252 538 or email customers@pedroshoes.vn.

2. PAYMENT INFORMATION SECURITY POLICY (IF THE WEBSITE INTEGRATES ONLINE PAYMENT GATEWAY)

2.1 Security Commitment

2.1.1 The card payment system is provided by payment gateway partners ("Payment Gateway Partners") licensed to operate legally in Vietnam. Therefore, the card payment security standards on the website https://www.pedroshoes.com/vn comply with industry security standards.

2.2 Security Regulations

2.2.1 The policy for international card transactions and domestic card transactions (internet banking) ensures compliance with security standards set by Payment Gateway Partners, including:

Customer financial information will be protected throughout the transaction using the SSL (Secure Sockets Layer) protocol.
Certification of Payment Card Industry Data Security Standard (PCI DSS) provided by Trustwave.
One-Time Passwords (OTP) sent via SMS to ensure authenticated account access.
128-bit MD5 encryption standard.
Principles and regulations for information security in the financial banking industry as per the regulations of the State Bank of Vietnam.

2.2.2 The security policy for transactions on the payment website https://www.pedroshoes.com/vn applies to customers:

The company provides token storage utility - only storing strings encrypted by the Payment Gateway Partner provided to the company. The company does not directly store customer card information. The security of customer payment card information is implemented by the licensed Payment Gateway Partner.
For international cards: customer payment card information that can be used to establish transactions is not stored on the system of the website https://www.pedroshoes.com/vn. The Payment Gateway Partner will store and secure this information.
For domestic cards (internet banking), the company only stores the order code, transaction code, and bank name. The company commits to rigorously implementing necessary security measures for all payment activities conducted on the e-commerce platform website https://www.pedroshoes.com/vn.

Last updated 18 January 2024