Orders

Orders are confirmed once payment has been successfully completed. You will receive a confirmation email from PEDROSHOES.COM within 15 minutes to inform that your order has been received. (Do ensure to check for the confirmation email that may have been directed to your junk folder)

To check if your order has been successfully placed, sign in to your account and click on 'My Purchases & Returns' via 'My Account'.

Guest orders will not be visible under My Account, you may contact our Customer Care Team for further assistance.

Placing an item in your shopping bag does not guarantee that the item is reserved for you. If the product is no longer available, our website will alert you that the product is out of stock. Your order will only be confirmed after payment has been made.

For order placed with valid account, you may view your order status in ‘My Purchases & Returns' under ‘My Account’ upon signing in.

Refer to the table below for the order status:

For order placed with Guest checkout, you will not be able to view your order status. However, you may track your shipment via the online tracking system of the designated courier company once you have received the shipment confirmation email.

For further assistance, please contact our customer Care Team.

To view your order information and history, sign in to your account and click on 'My Purchases & Returns'. Click on 'View Order' that corresponds to your order number.

If you have opted for guest checkout, you may view your order information via the confirmation email sent to you. Please contact us our Customer Care team for further assistance.

We are unable to amend an order once it has been placed, however you have the option to cancel your order within 60 minutes grace period for order made under Standard Delivery and within 15 minutes grace period for order made under Express Delivery. The cancel option will be available on the same order and can be found via “My Purchases & Returns” upon login into your account.

Please note that after the grace period, the cancel order function will be disabled and your order will proceed accordingly. If you wish to change your mind after placing an order, you may return the item(s) that comply with our Returns Policy.

Yes, if your order is under Standard Delivery, you will have 60 minutes grace period to cancel your order and for Express delivery, you will have 15 minutes grace period to cancel your order. The cancel option will be available under the same order and can be found via“My Purchases & Returns” upon login into your account.

Please note that after the grace period, the cancel order function will be disabled and your order will proceed accordingly. If you wish to change your mind after placing an order, you may return the item(s) that comply with our Returns Policy.

If your order is unable to place successfully, please kindly check if the correct address, postal code and authentication code (if applicable) were used. Do note that only periods (.) and commas (,) are recognized characters within the fields.

Please kindly contact our Customer Care Team with the Order Number, Name and Email address for assistance.

All orders, including cancelled orders, will be recorded in your purchase history. To reorder, sign in to your account, go to 'My Account' and then to 'My Purchases & Returns'. Locate the View Order Details button that corresponds to your order. You can view the items you have cancelled and add them back to your shopping cart.

Your payment will be refunded back via your original payment mode. Please allow up to 14 business days* for payment to be refunded and note that processing time may vary for different issuing banks. Once your refund is processed, you will receive a notification email.

Once an order has been successfully placed for either account checkout or Guest checkout, an email containing the order details will be send to your provided email address. Do check your junk folder as the email may be directed there. If you have not receive your Order Confirmation, please check the email address entered.

You may also log in to your PEDRO account to monitor your online orders. Orders will not show under ‘My Purchases & Returns’ if you have checked out as a Guest.

All orders will be fulfilled based on available stock. If a particular product in your order does not meet our quality checks or is out of stock, your order will be processed with the remaining item(s). Item(s) not included will be refunded accordingly.

Please contact our Customer Care Team immediately with the following information:

1. Your order number
2. Images of the item(s) showing the overview and a close up of the issues.
3. Description of the issues

Please do not dispose/throw away the item(s) as it may need to be returned to PEDRO. Our Customer Care team will get in touch with you to assist you on your concern.

You may return or exchange item(s) via the Online Store if the item(s) received by you is a wrong shipment, by submitting a Return Request online within 30 days from the date of delivery. If the item(s) is still in stock, we will ship the replacement item(s) to you. PEDRO reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of PEDROSHOES.COM.