Payment

We accept payment via MasterCard, Visa, American Express and Paypal.

We accept Australian dollar, Hong Kong dollar, Malaysian Ringgit, New Taiwan dollar, Sterling Pound, United States dollar, South Korean Won and Singapore dollar.

You will be charged in the default currency of the delivery destination which you have selected to ship your order to.

PEDROSHOES.COM does not store any customer's credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

We have security measures in place to safeguard your payment details. All credit card information are securely encrypted and stored with our payment gateway Cybersource, a subsidiary company of VISA Inc. This gives a second layer of protection for customers’ credit card information.

PEDROSHOES.COM is fully PCI (Payment Card Industry Data Security Standard) compliant with sophisticated fraud prevention tools, as well as experienced fraud prevention specialists screening our daily transactions. You also have the option to remove any stored credit cards in ‘My Saved Cards’ under ‘My Account Overview’.

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via www.paypal.com

Payment authorisation is confirmation of a cashless payment given during a payment transaction. It may involve the customer entering a PIN in a card transaction. All payments are authorised and captured once your order has been placed.

If you payment has been declined, do kindly place a new order. We are not able to reinstate an order once the payment has been declined.

To ensure a smooth shopping experience, do confirm that the card details such as CVV code and OTP code has been entered correctly during checkout. On occasions, the financial institution may had declined your payment, do contact your bank directly to verify. Alternatively, you may try paying with another card.

If similar issues still persists after you have tried on the above suggestions, please contact our Customer Care team for further assistance.

All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously).

Please note that although there are two records, there is only one single charge. For further clarification, please contact your financial institution.

PEDROSHOES.COM are based in Singapore. Your issuing bank may impose small administrative charges for overseas usage. For further clarification, please contact your financial institution.

Online Security Fraud screening is PEDROSHOES.COM initiative as preventive measure against credit card and PayPal fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.

PEDROSHOES.COM takes card holder security seriously and has an established online security process developed in line with best practices in the industry. This security process is necessary to protect the interest of credit cardholders whose accounts may have been compromised, and PEDROSHOES.COM as the e-commerce merchant.

For your safety, PEDROSHOES.COM advises that you never send anyone your entire credit card number. We strongly recommend you to cover all digits of the credit card number except for the first 6 and the last 4 digits.

In the event where the documents are submitted without covering of the sensitive information as suggested above, PEDROSHOES.COM will not be held responsible for any possible complications.

All relevant pieces of information submitted by our customers will be kept secured and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent. For further details, please read PEDRO’s Privacy Policy.

Online Security verification is ideally done for one-time verification purpose only. To ensure that you do not experience any delay to your order due to Online Security checks, we recommend you to use the same credit card for your future purchases.

Subjected to the date of your response to the Online Security email and the validity of the submitted documents, your orders may or may not experience delivery delays. Please note that once your documents have been verified as valid, we will process the order at the soonest.

Failure to respond to the Online Security verification email within the timeline given will result to automatic order cancellation and the amount will be refunded back to your original mode of payment.

PEDROSHOES.COM takes a number of steps to ensure that our website is safe for use from malicious activity and the transactions performed are secure.

All information input by you and transmitted to PEDROSHOES.COM is protected by an encryption using Secure Sockets Layer Technology (SSL). SSL encrypts your order information before it is transmitted to us to avoid the decoding of your information by anyone other than PEDROSHOES.COM. Further, we strongly advise all users to take certain steps to ensure the safety and security in your use of PEDROSHOES.COM. Some measures we recommend include:
• Avoid using a public computer or terminal to sign in to your account
• Create and use a password that is not easily guessed
• Keep your passwords private
• Change your password frequently
• Avoid using the same password for multiple purposes
• Avoid saving your password in the browser
• Clear your browser history, cookies, caches and saved passwords every time after using the browser
• Be wary of unsolicited emails and telephone contacts, such as those purported to be from PEDROSHOES.COM requesting you to update your account.

In the event that you receive an unsolicited email or telephone call from us, please call + (65) 6488 3688 or write in to customers@pedroshoes.com to verify that it is indeed from us.

a. Payment method when purchasing at https://www.pedroshoes.com/vn. Cash-on-Delivery is only applicable to areas where we offer free delivery services or for direct purchases at 189 - 197 Duong Ba Trac, Ward 1, District 8, Ho Chi Minh City, Vietnam. b. Advance payment methods: Bank transfer, direct cash payment at our office.

Bank transfer, direct cash payment at our office. Bank transfer method is applicable for customers outside the free delivery area or customers choosing this payment method.

Applicable for customers outside the free delivery area or customers preferring this payment method.

Company Account: MAISON RETAIL MANAGEMENT INTERNATIONAL (Company's shared account for all branches, mandatory for orders valued at VND 20 million or more)

Transfer information: Account No: 0071001357105 | Bank: Vietcombank | Account Holder: MAISON RETAIL MANAGEMENT INTERNATIONAL WE WILL DECLINE PAYMENTS IF THE INFORMATION DOES NOT MATCH THE ACCOUNTS LISTED ABOVE, AND WE WILL NOT BE RESPONSIBLE FOR ANY TRANSACTIONS TRANSFERRED TO INDIVIDUAL ACCOUNTS NOT LISTED.

Customers can visit the nearest branch to make payments, and our staff will guide you through the process. When making payments, customers must have the company's receipt, and it should be signed by the Chief Accountant or Director. *Note: For orders valued at VND 20 million or more and requiring VAT invoices, it is mandatory to transfer the payment to the company's account. Please call our sales staff before transferring for further instructions if needed. Only transfer money to the account numbers listed below for the safest transaction.

In the case of payment with Visa or Mastercard by card swipe at https://www.pedroshoes.com/vn, customers must bring the card and be the rightful cardholder to receive and sign the payment receipt. (Not currently applicable) We will not be responsible if customers use someone else's card for payment. Once we verify and receive a "YES" confirmation from the bank via the account holder's phone, we will proceed to ship and deliver the goods to customers as soon as possible. For any inquiries, complaints regarding exchanges, warranties, technical support, please contact the hotline 1900 252 538 for the best assistance!

The card payment system is provided by payment gateway partners ("Payment Gateway Partners") licensed to operate legally in Vietnam. Therefore, the card payment security standards on the website https://www.pedroshoes.com/vn comply with industry security standards.

The policy for international card transactions and domestic card transactions (internet banking) ensures compliance with security standards set by Payment Gateway Partners, including: • Customer financial information will be protected throughout the transaction using the SSL (Secure Sockets Layer) protocol. • Certification of Payment Card Industry Data Security Standard (PCI DSS) provided by Trustwave. • One-Time Passwords (OTP) sent via SMS to ensure authenticated account access. • 128-bit MD5 encryption standard. • Principles and regulations for information security in the financial banking industry as per the regulations of the State Bank of Vietnam.

The security policy for transactions on the payment website https://www.pedroshoes.com/vn applies to customers: • The company provides token storage utility - only storing strings encrypted by the Payment Gateway Partner provided to the company. The company does not directly store customer card information.

The security of customer payment card information is implemented by the licensed Payment Gateway Partner. • For international cards: customer payment card information that can be used to establish transactions is not stored on the system of the website https://www.pedroshoes.com/vn. The Payment Gateway Partner will store and secure this information. • For domestic cards (internet banking), the company only stores the order code, transaction code, and bank name. The company commits to rigorously implementing necessary security measures for all payment activities conducted on the e-commerce platform website https://www.pedroshoes.com/vn.